Health Assured Quality
Health Assured provides a British Association for Counselling and psychotherapy (BACP) accredited counselling service and is an organisational member of the Association for Counselling and the Employee Assistance Programme Association (EAPA).
Telephone counselling and legal and financial telephone services are quality assured in accordance with ISO 9001:2008.  
A cookie is a small amount of data sent to your computer or mobile phone from a website. This means the website can recognise your device (your computer or mobile phone) if you return to the same site. A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device’s hard drive. Many cookies are automatically deleted after you finish using a website. Cookies are not programs and do not collect information from your device. Cookies make your experience of using websites faster and easier. They allow websites to create a customised view of pages to which you navigate. For example, they are commonly used to authenticate or identify registered users of a website without requiring them to sign in each time they access it, and tracking the pages a user has visited on a site for analysis purposes.
How to control and delete cookies
Health Assured, will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings.
How to manage your cookies
Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device. To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as though you were going to use the internet) and then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using. To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to and select the browser and version you are using. You’ll also find information about how to delete cookies from your computer. If you use a mobile phone to browse this site or other sites that use cookies, please refer to your handset manual for guidance.
Google Analytics
This site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site and compile reports for us on activity. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  By using this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. How to reject or delete this cookie:
NHS Choices
This site uses content embedded by NHS Choices. For details of the cookies used on the NHS Choices site, please visit
Cookies set by other third party sites
We sometimes embed content and provide links to other third party sites. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites.  Health Assured Services Limited, part of Health Assured plc does not control the dissemination of these cookies.  You should check the relevant third party website for more information about these.
Health Assured is committed to ensuring that your privacy is protected. This Policy explains how and for what purposes we use the information we collect about you. By visiting this site you are accepting and consenting to the terms of this Privacy Policy.
Health Assured complies with the professional codes of ethics and practice of both the Employee Assistance Providers Association and the British Association for Counselling and Psychotherapy.
Health Assured may collect personal information about you from a variety of sources including from you if you make contact with us with an enquiry or in response to any communication from us.  In this case, this may tell us something about how you use our service.
Any details which identify an individual user of this website will not be disclosed to our customer except with your prior written consent.  Health Assured do, however, reserve the right to use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
By submitting any of your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times.
If you have any queries or comments about this Policy, please contact us at
Terms and Conditions
1.   Definitions
1.1 “Health Assured” means the Health Assured Services Limited, part of Health Assured plc and “we” “our” and “us” shall be construed accordingly.
1.2 “User” means all those employees of our customers who are entitled to access this website (“entitled employees”) and “you” and “your” shall be construed accordingly..
1.3 “Customer” means such customers of Health Assured Services Limited that have contracted with us (and which contract is still in force) to provide counselling and legal information and which contract specifically includes the right to access this website as part of the services we provide under the contract.
1.4 “Entitled Employees” means all employees of our customers including, where allowed, family members.
1.5 “Family Members” means spouse, civil partner, partner and any legal dependant who is residing in the same household as the entitled employee and is under the age of 21 years and is in full time education.
Use of the Website
2.1 This website is intended for the sole and exclusive use of users of the site and access shall not be granted by any user to anyone who would not otherwise be entitled use it.  We reserve the right in our sole discretion to deny users access to our site or any part of it without notice and to decline to provide the service to any user that is in breach of these conditions.
2.2 We will use reasonable efforts to make our site and its content available to users, however we do not warrant or represent that access to this site will be uninterrupted, reliable or fault free.
2.3 To the fullest extent permitted by law neither Health Assured nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site, the information in it or the unavailability of the site or its content. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Health Assured, its directors, employees or agents.
3.1 Health Assured reserves the right at any time without notice to revise the contents of this site including these Conditions. Any changes to these Conditions will be posted on this site and by continuing to use this site following any such change you will signify that you agree to be bound by the revised Conditions.
4.1 Health Assured will attempt so far as is reasonably practicable to keep up-to-date and accurate the contents of this website.  However, Health Assured do not warrant that the information contained in this website is any substitute for comprehensive counselling or legal information and the content of this website is for general information purposes only.  We do not provide any warranty or representation (whether express or implied) about the accuracy of the information contained in this website or whether the content of this website is fit for its purpose and we refer to clause 2.3 above as to the limitation of our liability arising out of the use of this website.
5.1 Health Assured reserves the right at any time without notice to revise the contents of this site including these Conditions. Any changes to these Conditions will be posted on this site and by continuing to use this site following any such change you will signify that you agree to be bound by the revised Conditions.  
Links to other sites
6.1 Certain links, including hypertext links, in this site will lead you to web sites or pages that are not under the control of Health Assured. Links are provided for convenience and inclusion of any link does not imply endorsements in any way of the site to which it links.
7.1 All rights in the design, text, graphics and other materials on the site and the selection or arrangement thereof are the copyright of Health Assured or other third parties. Permission is granted to copy electronically and print in hard copy portions of this site solely for your own personal use. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of Health Assured is strictly prohibited.
Trade Marks
8.1 All trade marks, product names and company names or logos cited herein are the property of Health Assured or their respective owners. No permission is given by HealthAssured in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights. 
Privacy Policy
9.1 You agree to the use of any personal data we may hold on you in accordance with the terms of our Privacy Policy.
Force Majeure
10.1 We shall not be liable to users for any breach of these conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other industrial disputes, breakdown of systems or network access, fire explosion or accident.
Applicable Law
11.1 These conditions shall be governed and construed in accordance with the Laws of England and Wales and any disputes shall fall within the exclusive jurisdiction of the Courts of England and Wales.
12.1 If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall be severed and deleted from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions