Privacy Policy


Welcome to Health Assured’s privacy policy. We appreciate you taking the time to read this notice carefully. This notice applies to anyone who interacts with us about our products and services in anyway, for example, via email, via our website, our telephone helpline or through our App.

1. About this Privacy Notice
2. Who we are
3. Personal data we collect
4. Wisdom App
5. Our legal basis for processing
6. Data sharing
7. Data storage and security
8. Data retention
9. Your data privacy rights
10. Queries and complaints
11. GDPR Oversight team
12. Additional information

Health Assured Limited (“Health Assured”) is committed to protecting your privacy by ensuring that any personal data is collected and used lawfully and transparently. When delivering our professional services we are the Data Controller of the personal data that you supply to us.


Who is Health Assured?

Health Assured specialises in the provision of Employee Assistance Programme (EAP) services and health and wellbeing support to employers and employees across the UK and Ireland. As we deal with highly sensitive and confidential health data; we are committed to ensuring that the handling, processing, and collection of data is fully compliant with all relevant data protection legislation.


Personal data we collect

The type and frequency of any personal data collected will always depend on how our website and services are used. If you do not wish to provide us with certain categories of personal data, you may not be able to use our services in their entirety.


Wisdom App

During registration with the Wisdom App, we collect your name, gender, phone number, date of birth and email address. This will enable Health Assured to administer the Wisdom app.


Data sharing and International transfers

Personal data will only be disclosed on a confidential basis to external service providers so that they can provide services such as financial, technological or administrative assistance. When we share data with an external third party; these operations are governed by a Data Processing Agreement (DPA) and we perform regular due diligence on any external companies we work with to ensure that high levels of data integrity are maintained.


Data storage and security

We have a dedicated Information Security team who are in place to offer protection across all our networks and IT assets to assist with data security and data loss prevention. All our systems are robustly secured, and we are ISO27001 and ‘Cyber Essentials Plus’ certified.


Data retention

We are committed to taking a practical approach in line with legal, contractual, and commercial requirements when dealing with the ownership, retention and disposal of information relating to our business activities. Health Assured will only keep data for as long as necessary unless there is an overriding legal ground which warrants the retention.


Your data privacy rights

All data subjects have individual rights. On a case by case basis, you may have the following rights in relation to your personal data processed by Heath Assured:


Queries and complaints

Health Assured has a dedicated representative who can be approached for any questions, comments and requests regarding this privacy policy or our Data Privacy Management System.


GDPR Oversight team


Additional information

We regularly review and monitor regulatory guidance for any industry changes which may impact our business operations or your rights and freedoms. In this privacy notice, “personal data” means any information relating to an individual who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online identifier. We are legally known as Health Assured Limited, and our registered office is at The Peninsula, Victoria Place, Manchester, M4 4FB, United Kingdom.